Sales Support
Evening / Saturday Working – Office & Home Based
ShuttersUp provides beautiful bespoke plantation shutters for domestic homes across London and the South East. We are striving to become the UK’s most loved service. Started from a garage in Bromley, Kent in 2006 we have now grown to c. 50 team members, remaining humble and honest along the way. We are looking to grow significantly in the coming years.
Central to achieving our goals is our brand and philosophy: “Made For You”. People are at the very heart of our identity and “we never do what is easiest for us, we do what is best for our customers”. Over 75% of our team members are former customers or have joined us through recommendation. We believe that by attracting and retaining the very best people with matching values and beliefs – we can truly offer the very best service to our customers.
17.3k OTE, 16k Basic. Employed role based on 16 hours / week. Evenings Mon-Thu 4-8pm and Saturdays 9am-4pm.
Job Purpose:
Evening / Saturday Working – Office & Home Based
ShuttersUp provides beautiful bespoke plantation shutters for domestic homes across London and the South East. We are striving to become the UK’s most loved service. Started from a garage in Bromley, Kent in 2006 we have now grown to c. 50 team members, remaining humble and honest along the way. We are looking to grow significantly in the coming years.
Central to achieving our goals is our brand and philosophy: “Made For You”. People are at the very heart of our identity and “we never do what is easiest for us, we do what is best for our customers”. Over 75% of our team members are former customers or have joined us through recommendation. We believe that by attracting and retaining the very best people with matching values and beliefs – we can truly offer the very best service to our customers.
17.3k OTE, 16k Basic. Employed role based on 16 hours / week. Evenings Mon-Thu 4-8pm and Saturdays 9am-4pm.
Job Purpose:
- To be the face of ShuttersUp – greeting customers over the phone and in person, building a rapport from the first interaction
- To manage all enquiries with a view to converting all quality leads into in-home appointments
- To ensure that you display the behaviours within our company values in order to achieve the ShuttersUp vision and mission
Key Responsibilities:
- To answer phone calls and deal with any telephone queries about our products and/or servicesTo answer phone calls and deal with any telephone queries about our products and/or services
- To action all new enquiries coming through the website in a timely manner
- To deliver outstanding customer service at all times
- To be highly motivated with a can-do attitude to go above and beyond for our customers
- To provide an excellent level of communication, both written and verbal
- To book design consultants appointments – always ensuring the best possible daily routes and keeping a constant check on diaries to ensure they are as efficient as possible
- To provide accurate and detailed information to the design consultants about the survey they will be attending, ensuring all details regarding the needs and wants of the customer are noted clearlyTo manage the lead pipeline on a daily basis
- To keep relevant parts of the CRM system updated
- To assist with post sales activity including customer measure / installation bookings and follow ups as required
Key Skills & Experience:
- Highly motivated to go above and beyond for our customers
- Presentable with a warm, confident and polite demeanour
- Previous experience in a customer service driven role is an advantage
- Flexible with a can do attitude
- Planning and organisation
- Strong attention to detail with regards to data entry in particular
- Excellent communication skills, both verbal and written
- A solution focussed individual who strives to improve processes and the customer experience
- Ability to work in a well ordered and methodical manner
- Ability to use own initiative and multi-task
- Ability to remain calm in difficult or stressful situations
Benefits:
- OTE 17.3k, Basic 16k
- 22 days holiday + 8 Bank Holidays, growing by 1 day / year after 3 years (pro rata to part time hours)
- Additional day’s leave for your birthday
- Pension
- Uniform provided
- Potential to earn bonuses on reaching individual targets and objectives
- Team member assistance programme provided for health and wellbeing
- Part of an energetic and friendly team
To apply please provide your CV.
Applications should be emailed to [email protected]
All successful applicants will be subject to Disclosure & Barring Service (DBS) checks.
Applications should be emailed to [email protected]
All successful applicants will be subject to Disclosure & Barring Service (DBS) checks.
