Customer Service Assistant
Hybrid Working – Office & Home Based
ShuttersUp provides beautiful bespoke plantation shutters for domestic homes across London and the South East. We are striving to become the UK’s most loved service. Started from a garage in Bromley, Kent in 2006 we have now grown to 50 team members, remaining humble and honest along the way. We are looking to grow significantly in the coming years.
Central to achieving our goals is our brand and philosophy: “Made For You”. People are at the very heart of our identity and “we never do what is easiest for us, we do what is best for our customers”. Over 75% of our team members are former customers or have joined us through recommendation. We believe that by attracting and retaining the very best people with matching values and beliefs – we can truly offer the very best service to our customers.
27k OTE. 24k Salary. Employed role.
Full time + 1 Saturday / month
Job Purpose / Responsibilities:
- Keeping up to date with the live customer service pipeline across ShuttersUp.
- Monitoring all incoming projects, updating projects where necessary and closing down completed projects.
- Reviewing the installation diaries for any incoming service requests.
- Organising the diaries of the service technicians whilst prioritising work appropriately.
- Working with the field engineers to optimise our customer service delivered to the customer.
- Looking to improve our service where possible aiding delivering our mission to be the UK’s most loved service, we want our customers to feel this whenever we interact with them.
Key Skills & Experience:
- Planning and organising
- Strong attention to detail
- Strong communication skills, both verbal and written
- Ability to work in a well-ordered and methodical manner
- Ability to use own initiative and multi-task
- IT literate across common Microsoft / Google systems
- Previous experience in a similar role
- Presentable with a warm, confident and polite demeanour
- Highly motivated to go above and beyond for our customers
- Flexible with a can-do attitude
Benefits:
- Salary of £24,000 per annum, OTE £27,000 (includes 1 Saturday / month + bonus)
- 22 days holiday + 8 Bank Holidays
- Additional day’s leave for your birthday
- Pension
- Uniform provided
- Team member assistance programme provided for health and wellbeing
- Part of an energetic and friendly team
To apply, please provide your CV to [email protected]
All successful applicants will be subject to Disclosure & Barring Service (DBS) and reference checks.
