ShuttersUp are looking for dedicated and passionate individuals to join our growing team. Established in 2006, we provide beautiful bespoke plantation shutters for domestic homes across London and the South East.
We believe in looking after our team members and customers to the highest degree; people are at the very heart of our identity. Over 75% of our team members are either former customers or have joined through recommendation.
You’ll receive full training from our experienced team, where you can help us grow and innovate. This opportunity is open to anyone from the window shutter industry or those with a carpentry / DIY skills background, prior experience is preferential.
30-35k based on experience. Employed role. Full time. Field Based
Job Purpose:
- To undertake service calls and support the field team to ensure customer satisfaction and a positive customer experience. To fit plantation shutters and associated products as required.
- Open to applications from the following postcodes: SW, SE, TW, KT, SM, CR, BR, DA, ME, TN, RH, BN, GU
Key Responsibilities:
- Building relationships with customers.
- Be highly motivated to go above and beyond our customers’ expectations.
- Undertake service calls to a high standard with attention to detail and a quality finish. Communicate effectively to customers regarding resolving their issues and gaining a high level of customer satisfaction.
- Keep up to date with specifications and ensure that we provide an accurate and high quality service and accompanying products.
Requirements:
- Be driven to resolve service calls / queries to a high standard whilst sharing new ideas and become a valued member of a highly motivated and skilled team.
- Previous experience working within a Service / Installation Team is beneficial.
- Demonstrate excellent communication skills; both written and verbal.
- Be confident in demonstrating a solution focussed, and ‘can do’ approach to the customer experience whilst improving processes.
- Be punctual and reliable at all times.
- Ability to work in a well ordered and methodical manner
- Ability to use own initiative and multi-task
- Has great attention to detail, in particular in regards to understanding product specifications, and resolving issues which involves detailed requirements and measurements
- Full clean driving licence
Benefits:
- Employed role, £30-35k based on experience.
- Overtime is available whilst ensuring a good work life balance for all team members.
- Training, technology, van and uniform provided
- Team member assistance programme provided for health and wellbeing
- Part of an energetic and friendly team
To apply please provide your CV.
Applications should be emailed to [email protected].
All successful applicants will be subject to Disclosure & Barring Service (DBS) checks.
